GIFTRACOIN (M) SDN BHD is committed to providing our customers with high-quality products and exceptional customer service. If you receive a product that is defective or incomplete, we are happy to offer a refund within 7 days of your purchase.
Eligibility for Refund
To be eligible for a refund, you must inform us of the defect or incomplete order within 7 days of receiving the product. We may ask you to provide proof of the defect or incomplete order through photos or other means.
Non-Refundable Items
Please note that some items may be non-refundable due to their nature. These items include but are not limited to personalised gifts, perishable goods, and gift cards.
Requesting a Refund
To initiate a refund, please contact our customer service team at mervin93@giftracoin.com.my or WhatsApp us at +6017-6327340. Once we have received your request and confirmed the eligibility for a refund, we will provide you with instructions on how to proceed with the return.
Notification and Approval/Rejection of Refund
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Refund Process
If your refund is approved, we will initiate a refund to your original method of payment. You will receive the credit within 7-14 working days, depending on your card issuer’s policies or method of initial payment.
If you have any questions or concerns about our refund policy, please don’t hesitate to contact us.
Thank you for shopping at GIFTRACOIN!