Frequently Asked Questions (FAQs)

  At Giftracoin, we provide prompt and quality services to our valued customers.
   
 
How long will it take to receive my purchase(s)?
  i) Ex Stock item: Immediate or next day collection.
ii) Customized item: 1 to 3 weeks upon confirmation.
 
 
Can I do printing, embroidery, silk screening, epoxy or laser of logo and text on the items?
 
Yes, you may have your logo and text printed, embroided, silk screen, epoxy or laser onto the products itself.
 
 
How long it will take to have the gifts printed?
 
Upon confirmation of sample / artwork, good can be ready within 3-7 days depending on the availabilty of our panel printers.
   
 
Do you provide end-user customer service?
 
Yes, we do provide end-user customer service.
   
 
What if the chosen model is not available / out of stock?
 
Reorder of stock will be carried out.
   
 
Do you have a showroom where I can 'cash and carry' to purchase?
 
Yes, our office cum showroom is located at No. 25 & 27, Jalan Puteri 5/18, Bazaar 2, Bandar Puter Puchong, 47100 Puchong, Selangor Darul Ehsan, Malaysia.
   
 
What if the answer to my questions is not found in your FAQ section?
 
Please call us at 03-8061 2103 or 03-8061 3103 and our friendly customer representative will be at your service.
 
Address :
No. 25 & 27, Jalan Puteri 5/18,
Bazaar 2, Bandar Puteri Puchong,
47100 Puchong, Selangor Darul Ehsan, Malaysia
GPS Poitions : 3.015004, 101.617253
Phone : 603-8061 2103 / 8061 3103
Fax : 603-8061 9103
Email : info@giftracoin.com.my